Returns Policy

We hope you love your purchase. If for any reason you are not completely satisfied, you may return your item within 30 days of receiving your order.

Return Conditions

To be eligible for a refund, returned items must:

• Be returned within 30 days of delivery.

• Be unused, in like new condition, and free from any signs of wear or damage.

• Be returned in their original packaging, with all tags, accessories and components included where applicable.

We reserve the right to refuse a refund if the returned item does not meet these conditions.

How to Return

Before sending your return, please contact us at contact@spoiltland.co.uk so we know to expect your parcel.

Please:

1. Pack your item(s) securely.

2. Include a note with your name and order number.

3. Send your return to:

Spoiltland
146 Bath Street
Ilkeston
Derbyshire
DE7 8FF

Please note that return postage costs are the responsibility of the customer, unless the item is faulty or incorrect.

Refunds

Once your return has been received, it will be inspected to ensure it meets our return conditions.

Approved refunds will be processed within 10 days of receiving your returned item. You will receive an email confirmation once your refund has been completed. Please note that we are unable to confirm a refund before the inspection has taken place.

Depending on your payment provider, it may take a few additional working days for the funds to appear in your account.

Faulty or Damaged Items

If your order arrives faulty, damaged or you have received the wrong item, please contact us as soon as possible at contact@spoiltland.co.uk.

We'll work with you to resolve the issue as quickly as possible by arranging a replacement or another appropriate solution.